Essential Operations
Agreed incident types, routine service requests, monitoring and monthly service reporting within a defined ticket allowance.
SERVICENOW IRM MANAGED SERVICES
Reliable IRM operations. Predictable monthly support.
RiskX manages agreed ServiceNow IRM modules with a defined monthly fee, ticket coverage, service targets and clear scope boundaries.
Request a Managed Services Proposal ↗HOW WE HELP
Focused capabilities. Practical outcomes.
Production support and incident resolutionEnhancement backlog deliveryUpgrade and release readinessWorkflow and approval troubleshootingIntegration support and data qualityReporting, performance and adoption
OUR APPROACH
From roadmap to real delivery.
We work with stakeholders to define requirements, establish a realistic implementation plan, configure and integrate the solution, validate outcomes and support a controlled transition to operations.
01
Assess & plan
Discovery, gap analysis, architecture and roadmap.
02
Build & validate
Configuration, integration, testing and governance.
03
Launch & support
Deployment, adoption and optimization.
Have an upcoming project or RFP?
Contact RiskX to discuss requirements, scope and timelines.
MONTHLY SUPPORT AGREEMENTS
Flexible coverage. Clearly defined commitments.
Choose an agreement tailored to your modules, support volume, business hours and priorities.
Operations + Enhancements
Production support plus a monthly allocation for minor changes, workflow fixes, reporting and backlog improvements.
Extended IRM Support
Broader module coverage, governance reviews, release planning and an agreed capacity and escalation model.
Each agreement specifies supported IRM modules, eligible incident and request categories, monthly ticket or hour limits, response and resolution targets, support windows, dependencies, change approvals and out-of-scope work. New implementations, major upgrades and substantial enhancements are quoted separately unless expressly included.